Privacy policy

Privacy Policy

Last updated: October 7, 2026

At HALDEN, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, make a purchase, communicate with us, request a return or refund, or otherwise interact with HALDEN.

This policy applies to customers and visitors worldwide, subject to applicable privacy and data protection laws.

Store: HALDEN
Website: halden1980.com
Email: support@halden1980.com

1. Personal Information We Collect

We collect personal information reasonably necessary to operate our online store, process and fulfill purchases, provide customer support, prevent fraud, manage returns and refunds, and protect HALDEN and our customers.

Depending on how you interact with HALDEN, the information we collect may include:

  • Contact information: name, email address, telephone number, billing address, and shipping address.
  • Order information: products purchased, order numbers, quantities, prices, discounts, promotional offers, purchase history, order status, and delivery preferences.
  • Transaction information: transaction amounts, payment status, transaction identifiers, timestamps, currency, and limited payment-related information provided by payment service providers.
  • Account information: information associated with a customer account if you choose to create one.
  • Customer communications: emails, messages, inquiries, cancellation requests, return requests, refund requests, complaints, and other communications with HALDEN.
  • Shipping and delivery information: shipping address, tracking numbers, carrier information, delivery status, delivery scans, and other information provided by shipping and fulfillment providers.
  • Return and refund information: return requests, photographs or videos supplied in connection with a claim, return tracking information, inspection records, and refund status.
  • Technical information: IP address, browser type, device information, operating system, network information, website activity, and information collected through cookies or similar technologies where permitted.
  • Fraud and security information: information used or generated by payment processors, e-commerce platforms, and fraud-prevention services to assess, detect, investigate, or prevent potentially fraudulent, unauthorized, abusive, or suspicious transactions.

We may also receive relevant information from Shopify, payment processors, fraud-prevention providers, shipping carriers, fulfillment partners, marketing and analytics providers, and other service providers involved in operating our store or fulfilling your purchase.

2. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;
  • Confirming and processing payments;
  • Verifying order and transaction information;
  • Arranging shipping and delivery;
  • Providing order confirmations, tracking information, delivery updates, and other transactional communications;
  • Providing customer service;
  • Processing cancellations, returns, refunds, replacements, and other order-related requests;
  • Investigating missing, delayed, refused, unclaimed, damaged, or disputed deliveries;
  • Detecting, investigating, and preventing fraud, abuse, unauthorized transactions, and other security risks;
  • Reviewing orders that may present an elevated risk of fraud or unauthorized use;
  • Establishing, exercising, or defending legal claims;
  • Responding to payment inquiries, payment disputes, and chargebacks;
  • Maintaining records relating to transactions, fulfillment, delivery, returns, refunds, and customer communications;
  • Operating, maintaining, securing, and improving our website and services;
  • Measuring website and advertising performance where permitted;
  • Providing marketing communications where you have subscribed or where otherwise permitted by law; and
  • Complying with legal, accounting, tax, regulatory, and contractual obligations.

We do not use personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

3. Legal Bases for Processing

Where the European Union General Data Protection Regulation (GDPR), UK GDPR, or similar legislation applies, we process personal information using an appropriate legal basis depending on the purpose of the processing.

These legal bases may include:

  • Performance of a contract: processing necessary to accept, process, fulfill, deliver, return, refund, and otherwise manage your order.
  • Legal obligations: processing necessary to comply with tax, accounting, consumer protection, fraud-prevention, regulatory, and other legal obligations.
  • Legitimate interests: operating and protecting our business, preventing and investigating fraud, securing our website, providing customer service, maintaining appropriate transaction records, resolving disputes, establishing or defending legal claims, and improving our services, where those interests are not overridden by your rights and interests.
  • Consent: where required for marketing communications, certain cookies, targeted advertising, or other activities for which applicable law requires consent.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

4. Shopify and Our Online Store

Our online store is hosted by Shopify. Shopify provides the e-commerce infrastructure and services that allow us to operate our website, manage purchases, process transactions, provide security and fraud-prevention functionality, and offer other commerce-related services.

When you visit, browse, or make a purchase from HALDEN, personal information may be collected and processed by Shopify in connection with providing these services.

Depending on the Shopify services and features enabled for our store, Shopify may process information relating to your interactions and transactions with HALDEN and, where applicable, interactions with Shopify or other merchants in order to provide, protect, personalize, analyze, and improve its services and commerce features.

Information submitted through our store may therefore be shared with Shopify and other service providers, some of which may operate in countries other than the country where you reside.

You can learn more about how Shopify processes consumer personal information here:

Shopify Consumer Privacy Policy

5. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate HALDEN, fulfill orders, protect our business and customers, comply with legal obligations, or provide the services described in this Privacy Policy.

These third parties may include:

  • Shopify and other e-commerce technology providers;
  • Payment processors and payment service providers;
  • Banks, card issuers, acquiring banks, card networks, and other financial institutions where relevant to a transaction or payment dispute;
  • Fraud-prevention, identity-verification, security, and risk-management providers;
  • Shipping carriers, logistics providers, and fulfillment partners;
  • Customer support and communication service providers;
  • Marketing, advertising, email, and analytics providers where these services are used and permitted by applicable law;
  • Professional advisers such as legal, accounting, insurance, or compliance advisers;
  • Government authorities, regulators, courts, law enforcement agencies, or other parties where disclosure is required or permitted by law; and
  • Parties involved in an actual or proposed merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business, subject to applicable legal requirements.

We seek to disclose only information reasonably necessary for the applicable purpose and use appropriate safeguards where required by law.

6. Payments and Financial Information

Payments made through our website are processed by the payment methods and payment service providers made available at checkout.

Payment providers process payment information according to their own security procedures, terms, and privacy policies.

HALDEN may receive and retain limited payment-related information necessary to manage a transaction, such as:

  • Payment status;
  • Transaction identifiers;
  • Transaction amount and currency;
  • Payment method type;
  • Authorization or verification results;
  • Fraud or risk indicators made available to us;
  • Refund information; and
  • Payment-dispute or chargeback information.

We generally do not receive or store complete payment card numbers when payments are processed directly by third-party payment providers.

7. Fraud Prevention and Order Verification

We and our service providers may process personal information to identify, assess, prevent, and investigate fraudulent, unauthorized, abusive, or suspicious transactions.

Information considered for these purposes may include, where available:

  • Order and transaction information;
  • Billing and shipping details;
  • IP address and device information;
  • Payment verification results;
  • Fraud or risk indicators provided by our e-commerce or payment providers;
  • Previous transaction activity;
  • Customer communications; and
  • Other information reasonably relevant to verifying the legitimacy of an order.

Where appropriate, we may contact a customer for additional information or verification before fulfilling an order.

We may decline, cancel, delay, or review a transaction where reasonably necessary to protect HALDEN, our customers, payment providers, or other parties from suspected fraud or unauthorized activity, subject to applicable law.

8. Payment Disputes and Chargebacks

If a transaction is questioned, disputed, or subject to a chargeback, payment inquiry, fraud claim, or similar proceeding, we may process and disclose information reasonably necessary to investigate and respond to that matter.

Information used or disclosed for this purpose may include, where available:

  • Order confirmation and transaction records;
  • Products purchased and amounts paid;
  • Billing and shipping information;
  • Payment authorization or verification information;
  • IP address and transaction-related technical information;
  • Fraud-prevention or risk information;
  • Shipping and tracking records;
  • Delivery confirmation and carrier records;
  • Customer communications;
  • Cancellation requests;
  • Return and refund requests;
  • Return tracking and inspection information;
  • Refund records;
  • Applicable store policies and promotional terms; and
  • Other records reasonably relevant to establishing the history and outcome of the transaction.

This information may be provided, where appropriate, to payment processors, payment service providers, card networks, issuing banks, acquiring banks, financial institutions, fraud-prevention providers, Shopify, professional advisers, or other parties involved in investigating or resolving the dispute.

We process this information for purposes including fraud prevention, protecting our legal and financial interests, establishing the history of a transaction, resolving disputes, and establishing, exercising, or defending legal claims.

Nothing in this section limits any lawful right a customer may have to dispute a transaction.

9. Shipping, Tracking, and Delivery Information

We may share personal information with shipping carriers, fulfillment partners, logistics providers, and related service providers for the purpose of fulfilling and delivering orders.

We may receive and retain shipping and delivery information such as:

  • Tracking numbers;
  • Shipment status;
  • Delivery attempts;
  • Delivery confirmation;
  • Carrier scans;
  • Delivery photographs or signatures where provided by the carrier;
  • Return-to-sender information; and
  • Other carrier records relating to fulfillment or delivery.

Such information may be used to provide customer support, investigate delivery issues, process returns and refunds, prevent fraud, and respond to payment disputes or legal claims.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate our online store, remember preferences, maintain shopping carts, secure transactions, understand website performance, and support analytics and advertising activities where enabled.

These technologies may include:

  • Essential technologies: necessary for website functionality, shopping carts, checkout, security, fraud prevention, and other core services.
  • Analytics technologies: used to understand how visitors interact with our website and to measure and improve performance.
  • Marketing and advertising technologies: used, where permitted, to measure advertising performance, understand marketing effectiveness, and provide more relevant advertising.

Where applicable law requires consent, non-essential cookies or similar technologies will be used in accordance with the choices provided through our privacy or cookie controls.

You may also be able to control certain technologies through your browser settings.

Disabling certain technologies may affect the functionality or personalization of some website features.

11. Marketing Communications

If you subscribe to HALDEN marketing communications, or where applicable law otherwise permits us to contact you, we may send information about products, collections, offers, and other HALDEN news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or by contacting us at support@halden1980.com.

Unsubscribing from marketing communications does not prevent us from sending necessary non-marketing messages relating to your transactions, such as order confirmations, shipping updates, return communications, security notices, or refund information.

12. International Data Transfers

HALDEN serves customers internationally.

Our e-commerce platform, payment providers, shipping and fulfillment partners, communications providers, analytics providers, and other service providers may operate in countries other than the country where you reside.

As a result, personal information may be transferred to or processed in other countries.

Where applicable privacy laws require safeguards for international transfers, we take reasonable steps to use appropriate transfer mechanisms and protections.

13. How Long We Retain Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

The appropriate retention period depends on the type of information, the purpose for which it was collected, and applicable legal, accounting, tax, contractual, fraud-prevention, payment-processing, and dispute-resolution requirements.

For example:

  • Order and transaction records may be retained as necessary for accounting, tax, fraud-prevention, and legal obligations;
  • Shipping and delivery records may be retained as necessary to investigate fulfillment and delivery claims;
  • Customer support communications may be retained as necessary to resolve inquiries, complaints, returns, refunds, warranty matters, and disputes;
  • Payment-dispute and chargeback records may be retained for as long as reasonably necessary to investigate, respond to, establish, exercise, or defend claims; and
  • Fraud and security records may be retained where reasonably necessary to prevent or investigate fraudulent or abusive activity.

A request to delete personal information may be subject to lawful exceptions where we are required or permitted to retain information, including for legal compliance, fraud prevention, accounting obligations, dispute resolution, or the establishment, exercise, or defense of legal claims.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

14. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website also relies on e-commerce, payment, infrastructure, and other service providers that maintain their own security measures.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

If you believe your personal information or interaction with HALDEN has been compromised, please contact us as soon as possible at support@halden1980.com.

15. Your Privacy Rights

Depending on your country or region and applicable law, you may have certain rights relating to your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of personal information, subject to applicable exceptions;
  • Request a copy of certain information in a portable format where applicable;
  • Object to certain processing activities;
  • Request restriction of certain processing activities;
  • Withdraw consent where processing depends on consent; and
  • Opt out of certain sales, sharing, or targeted advertising activities where applicable.

To exercise an applicable privacy right, contact:

support@halden1980.com

We may request information reasonably necessary to verify your identity before processing certain requests. This helps protect personal information against unauthorized access or deletion.

We aim to respond to ordinary customer inquiries within 3 business days. Formal privacy requests will be handled within the timeframes required by applicable law.

16. Deletion Requests and Information We Are Required to Retain

A privacy deletion request does not necessarily require the immediate deletion of every record associated with a customer.

Where permitted or required by applicable law, we may retain information reasonably necessary to:

  • Complete an existing transaction;
  • Process or document a return or refund;
  • Maintain legally required accounting or tax records;
  • Detect or prevent fraud or security incidents;
  • Investigate disputed transactions;
  • Respond to an active or reasonably anticipated chargeback or payment dispute;
  • Establish, exercise, or defend legal claims;
  • Comply with legal or regulatory obligations; or
  • Maintain other records that applicable law permits us to retain.

Where only part of the information is required for these purposes, we may delete or anonymize other information where appropriate.

17. European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have additional rights under applicable data protection law.

These rights may include access, rectification, erasure, restriction of processing, data portability, objection to certain processing activities, and withdrawal of consent.

You may also have rights relating to certain decisions based solely on automated processing that produce legal or similarly significant effects.

Where we rely on legitimate interests, you may have the right to object to that processing in circumstances provided by applicable law.

You also have the right to lodge a complaint with the competent data protection authority in your country or region.

We encourage you to contact us at support@halden1980.com so that we have an opportunity to address your privacy concern.

18. United States Privacy Rights

Residents of California and certain other U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and whether it applies to HALDEN, these rights may include:

  • Accessing personal information collected about you;
  • Requesting deletion or correction of personal information;
  • Obtaining information about categories of personal information collected, used, or disclosed;
  • Opting out of certain sales or sharing of personal information;
  • Opting out of certain targeted advertising activities; and
  • Exercising applicable privacy rights without unlawful discrimination.

Where applicable, HALDEN will honor legally recognized opt-out preference signals and provide privacy choice mechanisms required by applicable law.

To exercise a privacy right available to you, contact support@halden1980.com or use any applicable privacy controls made available through our website.

19. Shopify Enhanced Services and Privacy Choices

Depending on the Shopify services enabled for our store, Shopify may process information from customer interactions with HALDEN, Shopify, and other merchants to provide enhanced commerce services, which may include security, analytics, personalization, advertising, and other functionality.

Certain processing may be considered targeted advertising, sharing, or similar activity under applicable privacy laws.

Where required, customers may be provided with mechanisms to withdraw consent, object to certain processing, or opt out of certain uses of personal information.

For more information about Shopify's processing and available privacy choices, please review:

Shopify Consumer Privacy Policy

20. Children's Privacy

Our website is intended for a general audience and is not directed toward children.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe that a child has improperly provided personal information to us, please contact support@halden1980.com so that we can review the matter and take appropriate action.

21. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated independently by third parties.

We are not responsible for the privacy practices or content of independently operated third-party services.

We recommend reviewing the applicable privacy notices before providing personal information directly to those services.

22. Legal Requests and Protection of Rights

We may preserve, use, or disclose personal information where reasonably necessary and permitted by applicable law to:

  • Comply with a valid legal obligation, court order, regulatory requirement, or lawful government request;
  • Investigate fraud, unauthorized transactions, security incidents, or misuse of our services;
  • Enforce applicable agreements and policies;
  • Protect the rights, property, safety, and security of HALDEN, our customers, service providers, or others;
  • Investigate or resolve payment, delivery, return, or refund disputes; or
  • Establish, exercise, or defend legal claims.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology, legal requirements, or privacy practices.

Updates will be published on this page together with a revised "Last updated" date.

Where required by applicable law, we will provide additional notice or obtain consent before implementing a material change that requires such notice or consent.

24. Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact:

HALDEN
Website: halden1980.com
Email: support@halden1980.com

Customer support response time:
Up to 3 business days.